Template-type: ReDif-Paper 1.0 Author-Name: Wiertz, C. Author-workplace-name: Externe publicaties SBE Author-Name: de Ruyter, J.C. Author-workplace-name: Marketing & Supply Chain Management Author-Name: Streukens, A.C.P. Author-workplace-name: Marketing & Supply Chain Management Title: Cooperating for service excellence in multi-channel service systems: an empirical assessment Series: METEOR Research Memorandum Creation-Date: 20030101 Number: 016 File-URL: https://cris.maastrichtuniversity.nl/ws/files/932936/guid-945554f4-93f7-4f17-a709-4b692b8bf741-ASSET1.0.pdf File-Format: application/pdf File-Size: 429176 Handle: Repec:unm:umamet:2003016 DOI: 10.26481/umamet.2003016