Template-type: ReDif-Paper 1.0 Author-Name: Walczuch, R.M. Author-workplace-name: Accounting & Information Management Author-Name: Bielowski, A.G. Author-workplace-name: Externe publicaties SBE Title: From measurement to management: the influence of IT on service operations Series: METEOR Research Memorandum Creation-Date: 20020101 Number: 045 File-URL: https://cris.maastrichtuniversity.nl/ws/files/1650868/guid-9ab9435a-8db9-4288-aaff-65925935b1b8-ASSET1.0.pdf File-Format: application/pdf File-Size: 275866 Handle: Repec:unm:umamet:2002045 DOI: 10.26481/umamet.2002045