Template-type: ReDif-Paper 1.0
Author-Name: Mennens, Kars
Author-workplace-name: Marketing & Supply Chain Management, RS: GSBE MSCM
Author-Name: van Gils, Anita
Author-workplace-name: Organisation,Strategy & Entrepreneurship, RS: GSBE TIID
Author-Name: Odekerken - Schröder, Gaby
Author-workplace-name: Marketing & Supply Chain Management, RS: GSBE MSCM
Author-Name: Letterie, Wilko
Author-workplace-name: Organisation,Strategy & Entrepreneurship, RS: GSBE TIID
Title: Exploring Antecedents of Service Innovation Excellence in Manufacturing SMEs
Abstract: In this paper, we discuss factors that enable SMEs to achieve service innovation excellence. Using a knowledge based-perspective, we posit that absorptive capacity, which is the ability to identify, assimilate and exploit external knowledge, is one of these critical factors. Additionally, we investigate the effect of two potential drivers that can influence absorptive capacity, namely employee collaboration and an SME’s search breadth.
Classification-JEL: o31
Series: GSBE Research Memoranda
Creation-Date: 20160101
Number: 025
File-URL: https://cris.maastrichtuniversity.nl/ws/files/3610269/RM16025.pdf
File-Format: application/pdf
File-Size: 729332
Handle: Repec:unm:umagsb:2016025
DOI: 10.26481/umagsb.2016025